Refund policy

30-Day Return & Exchange Window

You may request a return or exchange within 30 days of receiving your order.

To be eligible, your item must be:

Unused, unworn, and in the same condition that you received it
In its original packaging (if applicable)
Accompanied by a receipt or proof of purchase

Certain types of goods are exempt from being returned (see “Non-Returnable Items” below).

Returns

How to Request a Return

To start a return, please contact us at auto@aforce.co.uk with your order number and the items you wish to return.
Once your return is approved, we will provide instructions on how and where to send your package.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be:

Processed back to your original method of payment
Issued within 5–10 business days depending on your bank or payment provider

Shipping fees are non-refundable, except in cases of our error.

Exchanges

We gladly offer exchanges for:

Wrong size
Wrong color
Defective or damaged products

To request an exchange, contact us at auto@aforce.co.uk.
Exchanges are shipped once we receive and inspect your returned item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, email us within 7 days of delivery at auto@aforce.co.uk with photos of the issue. We will replace it at no additional cost.

Non-Returnable & Final Sale Items

The following items cannot be returned or refunded:

Perishable goods
Digital products
Gift cards
Personalized or custom-made items
Clearance / final-sale items

If you’re unsure about the eligibility of your item, please contact us before purchasing.

Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet shipped.